គោលការណ៍ឯកជនភាព

iKhmer Chat · ធ្វើបច្ចុប្បន្នភាព ២៥ តុលា ២០២៦

សារមិនត្រូវបានអ៊ិនគ្រីបពីចុងដល់ចុងទេ។ មានន័យថាម៉ាស៊ីនបម្រើរបស់យើងអានសាររបស់អ្នកបាន។ យើងមិនអានទេ លើកលែងតែពេលចាំបាច់ដើម្បីដោះស្រាយបញ្ហាបច្ចេកទេស ឬពេលមានការរាយការណ៍ — ប៉ុន្តែយើងអាចអាន ហើយអ្នកគួរដឹងវាមុនពេលសម្រេចថាត្រូវសរសេរអ្វី។

អ្វីដែលយើងប្រមូល

ហាង ការបញ្ជាទិញ និងការបង់ប្រាក់

បើអ្នកបើកហាង ឬបញ្ជាទិញពីហាងក្នុងកម្មវិធី យើងរក្សាទុកបន្ថែម៖

យើងមិនកាន់ប្រាក់របស់អ្នកទេ។ គ្មានលេខកាតធនាគារចូលមកកម្មវិធីនេះឡើយ។ ការបង់ប្រាក់ធ្វើដំណើរពីធនាគារ ទៅធនាគារដោយផ្ទាល់ ហើយអ្វីដែលយើងធ្វើគឺសួរថាការទូទាត់នោះបានមកដល់ឬនៅ។

ការភ្ជាប់ Facebook និង Instagram

អ្នកលក់អាចជ្រើសភ្ជាប់ Page ឬគណនី Instagram របស់ខ្លួន ដើម្បីទទួលសារពីអតិថិជនចូលមកក្នុង iKhmer Chat ហើយឆ្លើយត្រឡប់ពីទីនេះ។ វាជាការស្ម័គ្រចិត្ត ហើយកម្មវិធីដំណើរការធម្មតាបើអ្នកមិនភ្ជាប់។

ការវាស់ការផ្សាយពាណិជ្ជកម្ម (Meta pixel)

ផ្នែកនេះនិយាយពីទំព័របណ្តាញប៉ុណ្ណោះ។ ក្នុងកម្មវិធី iKhmer Chat គ្មានឧបករណ៍វាស់វែងរបស់ Facebook ទេ — អ្វីដែលអ្នកជជែក មិនទៅដល់ Meta ឡើយ។

TikTok លើទំព័រហាង

ផ្នែកនេះនិយាយពីទំព័រហាងលើបណ្តាញប៉ុណ្ណោះ។ ក្នុងកម្មវិធី iKhmer Chat គ្មានឧបករណ៍វាស់វែងរបស់ TikTok ទេ។

ការភ្ជាប់ TikTok Ads

អ្នកលក់អាចជ្រើសភ្ជាប់ TikTok Ads Manager របស់ខ្លួន ដើម្បីមើលលទ្ធផលផ្សាយពាណិជ្ជកម្ម TikTok នៅក្នុង iKhmer Chat។ វាជាការស្ម័គ្រចិត្ត ហើយការភ្ជាប់ធ្វើនៅលើទំព័ររបស់ TikTok ផ្ទាល់ — យើងមិនឃើញពាក្យសម្ងាត់ទេ។

ការភ្ជាប់គណនី TikTok

អ្នកលក់អាចជ្រើសភ្ជាប់ TikTok Business Account របស់ខ្លួន នៅលើទំព័ររបស់ TikTok ផ្ទាល់ — យើងមិនឃើញពាក្យសម្ងាត់ទេ។ TikTok បានអនុញ្ញាតមុខងារនេះនៅខែតុលា 2026 ហើយយើងបើកវាជាជំហានៗ។

អតិថិជនពី TikTok

អ្នកលក់ដែលបានភ្ជាប់ TikTok Ads អាចជ្រើសបើក «អតិថិជនពី TikTok»។ ពេលបើកហើយ មនុស្សដែលទុកព័ត៌មានទំនាក់ទំនងក្នុងទម្រង់ (Instant Form) ឬក្នុងសារផ្ទាល់ (Direct Message) ពីពាណិជ្ជកម្ម TikTok របស់អ្នកលក់នោះ ត្រូវបាន TikTok ផ្ញើមកយើង ដើម្បីបង្ហាញដល់អ្នកលក់នោះ។

អតិថិជនពីទម្រង់ Facebook

អ្នកលក់ដែលបានភ្ជាប់ Facebook អាចជ្រើសបើក «អតិថិជនពីទម្រង់» លើ Page របស់គាត់។ ពេលបើកហើយ មនុស្សដែលបំពេញទម្រង់ (Lead Form) ក្នុងពាណិជ្ជកម្ម Facebook របស់អ្នកលក់នោះ ត្រូវបាន Facebook ផ្ញើមកយើង ដើម្បីបង្ហាញដល់អ្នកលក់នោះ។ ហាងនីមួយៗមានទំព័រឯកជនភាពផ្ទាល់ខ្លួន ដែលភ្ជាប់នៅលើទម្រង់របស់ហាង។

ការប្រើតាម Telegram

ហាងក្នុង iKhmer Chat អាចបើកមើលបានតាម bot Telegram របស់យើង @iKhmerShopBot។ ផ្នែកនេះសម្រាប់អ្នកដែលមកតាមផ្លូវនោះ។

កូដចាក់សោកម្មវិធី

កូដចាក់សោកម្មវិធីមិនដែលចេញពីទូរស័ព្ទរបស់អ្នកទេ។ វារក្សាទុកក្នុងឃ្លាំងសោរបស់ប្រព័ន្ធប្រតិបត្តិការ មិនធ្វើដំណើរទៅម៉ាស៊ីនបម្រើ ហើយយើងអានវាមិនបាន និងយកមកវិញមិនបាន។

ទំនាក់ទំនងក្នុងទូរស័ព្ទ

បើអ្នកអនុញ្ញាត កម្មវិធីអានសៀវភៅទូរស័ព្ទដើម្បីបង្ហាញថាអ្នកណាខ្លះក្នុងទំនាក់ទំនងរបស់អ្នកមាន iKhmer Chat រួចហើយ។

អ្នកដែលយើងប្រើសេវា

យើងមិនលក់ព័ត៌មានរបស់អ្នកទេ ហើយមិនចែករំលែកវាលើសពីអ្វីដែលទំព័រនេះប្រាប់ឡើយ។ សេវាទាំងនេះជួយឲ្យកម្មវិធីដំណើរការ៖

ការកំណត់ឯកជនភាព ដែលជាកញ្ចប់បង់ថ្លៃ

ការបិទ ការលុបសារ និង ការហៅចូល ត្រូវបានបង្ខំនៅម៉ាស៊ីនបម្រើ។

ការបិទ ការបញ្ជូនបន្ត និង ការចែករំលែក គឺជាការលាក់ប៊ូតុងក្នុងកម្មវិធី។ វាមិនមែនជាការធានាទេ៖ អក្សរអាចវាយចម្លងបាន រូបភាពដែលគេទាញយករួចនៅលើទូរស័ព្ទគេ ហើយអេក្រង់ថតបានជានិច្ច។ យើងសរសេរដូច្នេះព្រោះវាជាការពិត។

រយៈពេលរក្សាទុក

ការលុបគណនី

អ្នកលុបគណនីបាននៅ ការកំណត់ → គណនី → លុបគណនី។ សូមមើល ikhmerchat.com/delete សម្រាប់អ្វីដែលត្រូវលុប និងអ្វីដែលនៅសល់។

កុមារ

កម្មវិធីនេះមិនមែនសម្រាប់កុមារអាយុក្រោម ១៣ ឆ្នាំទេ។

ទាក់ទងមកយើង

iKhmer Chat ដំណើរការដោយ Ai Brain Tech Co., Ltd. រាជធានីភ្នំពេញ ព្រះរាជាណាចក្រកម្ពុជា។

សំណួរអំពីទិន្នន័យរបស់អ្នក ឬសំណើលុប៖ [email protected]

សូមមើលផងដែរ៖ លក្ខខណ្ឌប្រើប្រាស់

Privacy policy — iKhmer Chat. Messages are stored on our servers and are not end-to-end encrypted. Phone numbers from your address book are hashed on the server and discarded unless they match an existing user. Precise location is collected only when you choose to send a place in a conversation. If you open a shop or order from one, we also keep the shop page and its products, which are public, and the buyer name, phone number and delivery address on an order, which the seller of that order can see. We never hold your money and no card numbers reach this app. Sellers may connect a Facebook Page or Instagram account they choose; we then receive the messages customers send it, and use them only to show those messages to the seller and send the seller's replies back — never to sell, share or advertise. It can be disconnected at any time, in the app or at facebook.com under Settings and Business Integrations. A seller may also, separately, connect their own ad account; we then read that account's advertising results (spend, impressions, reach, clicks and conversations) to show them to that seller, and pause or start one of their campaigns only when they press the switch and confirm. When a seller creates an advertisement in iKhmer Chat, we create it in their own ad account, in the name of their Page, from the product photos or video they choose and with the total budget they confirm; Meta charges their card. We keep the ids of the advertisements we created and the budget agreed, to show them in the results; the results themselves are not stored beyond one minute in memory. We never hold advertising money or see card details. Shops can also be opened through our Telegram bot @iKhmerShopBot; from Telegram we receive your account id, name, username if you have one and language — not your Telegram phone number unless you choose to send it — and what you send goes to that shop's owner, along with the phone number and address you type on an order, because they have to deliver to you. Stop it by blocking the bot, and write to us to have that data deleted. On the web only, our front page may carry a Meta pixel of ours while we are advertising — it reports that the page was opened and that the download button was pressed — and a seller's own shop pages may carry a Meta dataset of theirs, which reports page views, product views, baskets and orders to that seller's account, not to ours; shops without one send nothing, and there is no Facebook measurement inside the app at all. Turn it off in your browser or under Off-Facebook activity in your Facebook account. A seller's shop pages may likewise carry a TikTok Pixel of theirs, reporting the same events to that seller's TikTok account; a seller's TikTok link counts how many times it was opened — not by whom — and your browser keeps only that link's code for thirty days, so the seller can tell which advertisement an order came from. When such a seller has also connected TikTok Ads, our server reports each order placed on their shop page to that seller's TikTok as well, because a pixel in a browser does not always load: the products, the total and the invoice number, your phone number as a SHA-256 hash, never the number itself, the IP address and browser the order came from, and TikTok's own ttclid and _ttp identifiers; your browser keeps a ttclid for that shop for 28 days. Your name, address and note are never sent. There is no TikTok measurement inside the app. A seller may also connect their own TikTok Ads Manager, on TikTok's own page; we then keep an access token, encrypted, read the ad accounts they allowed and those accounts' results (spend, impressions, reach, clicks, video views and each campaign's results) to show them to that seller, pause or start one of their campaigns only when they press the switch and confirm, and use it to report their shop's orders as just described. When they press the button we make a TikTok Pixel in their ad account, with expanded data sharing turned off so it sends only the events above, and show them the events it received in the last seven days. The results are not stored beyond one minute in memory, TikTok charges the seller's own card, and disconnecting revokes the token at TikTok and deletes it here. A seller may also connect their own TikTok Business Account, on TikTok's own page — approved by TikTok in October 2026 and switched on in steps. We then keep its access and refresh tokens, encrypted, and read the account's name, picture, type and counts, its videos and the comments on them, to show that seller; we post a video or photos to it only when the seller presses Post — TikTok fetches them from a copy we put at files.ikhmershop.com under a name nobody could guess, deleted once TikTok has it and within a day at most — and reply to or hide a comment only when the seller does. When the seller presses Promote on one of their own videos and agrees to TikTok's Advertising Content Terms, we turn on that one video's ad authorization for the period they chose, so they can advertise it on their own TikTok ad account; we record that they agreed (which video, the period and when) but never keep the authorization code. We never post on a schedule or in bulk, edit or delete posts, or comment, like or follow on other accounts. If you comment on such a seller's video, your TikTok name and comment are shown to that seller only, as TikTok shows them; if the seller hides your comment, we keep only its id, never its words, so they can show it again, and delete it when they do or disconnect. Disconnecting revokes the token at TikTok and deletes it here. A seller who has connected TikTok Ads may also turn on customers from TikTok: when somebody leaves their contact details in an Instant Form or a direct message from that seller's TikTok ads, TikTok sends us what they wrote (usually a name, phone number and email, sometimes an address or answers to the seller's questions), when, which ad they came from, and whether it was a form or a message. We show it to that seller only, so they can call or reply, and notify them of a new one without the phone number in the notification. We never call or message that person ourselves, and never sell or share it, or use it for our own advertising. It is kept until the seller deletes it and for one year at most; turning the feature off or disconnecting TikTok Ads stops new ones, and closing the shop deletes them all. If you left your details, ask the seller to delete them or write to [email protected] and we will delete them from us; TikTok keeps its own copy under its own policy. The same holds for customers from Facebook forms: a seller who has connected Facebook may turn it on for a Page, and when somebody fills in a lead form in that seller's Facebook ad, Facebook sends us what they wrote (usually a name and phone number, sometimes an email, city or answers to the seller's questions), when, and which form and ad; we show it to that seller only, notify them without the phone number, make a form or Facebook's test lead only when the seller presses the button, and never sell or share it or use it for our own advertising. It is kept until the seller deletes it and for one year at most; turning it off, switching the Page off or disconnecting Facebook stops new ones, and closing the shop deletes them all. Each shop has its own privacy page, linked on its forms. Ask the seller or write to us to have yours deleted; Facebook keeps its own copy under its own policy. When the app crashes or hits an error it sends us a crash report — the error, where in the code, the screen you were on, the phone model, the app version and your account number — so we can fix it; never your messages, photos or contacts. It is kept in our server log, which overwrites itself as it fills (about two months today). Your app lock code is kept only in your phone's keystore and we cannot read or recover it; fingerprint and face never leave the handset, and this is not identity verification. We do not sell your data, or share it beyond what this page describes. Servers are in Singapore. Delete your account in Settings → Account, or see ikhmerchat.com/delete. Operated by Ai Brain Tech Co., Ltd., Phnom Penh, Cambodia. Questions: [email protected] · Terms of service

iKhmer Chat